“Knowing the importance of having a strong online reputation but not understanding fully how to grow it showed, but that all changed after we implemented all of the components of Droptop Social”
Summit Toyota of Akron has been in business for more than 20 years. Very well known throughout Northeast Ohio, it has become one of the top rated Toyota dealerships in the region. In 2016 and 2017 it won the prestigious Presidents Award from Toyota, which is a recognition for dealerships that continue to go above and beyond at each customer touch point and represents the best of the best. It thrives on keeping it’s customers happy.
Prior to implementing Droptop Social, Summit Toyota of Akron’s online presence was insufficient. General Manager TJ DiSanto knew they needed help boosting their online reputation. In just one year with the help of Droptop Social they have increased their Facebook and Instagram for a total of 3000%. With 2,993 new followers, made 94,677 impressions and reached more than 44,997 people. Making the kind of growth the dealership needed!
TJ also understood the importance of having great reviews online. Given the choice between a Toyota dealership with a 3 star rating and one with a 4 star rating, he believes that the dealership with the higher rating will usually get the business. In just over two months of Summit Toyota of Akron using the Droptop Social App, they have increased their reviews from a 4.2 star rating with 277 reviews to a 4.4 stars rating with 337 reviews.
“We are definitely heading in the right direction. These reviews are so important for us and we thrive on going above and beyond customer satisfaction. We couldn’t be happier with how Droptop Social has helped us in growing our business reputation online and we look forward to doing business with them for a very long time.”